Legal

What OncoQue is

OncoQue is a service of SolvingHealth, LLC (Boulder, Colorado, USA). We aggregate longitudinal patient records, draft cancer-care decision-support summaries with AI, and have every output reviewed and electronically signed by a licensed, board-certified oncologist before it reaches the patient. The signed letter — not the AI draft — is what we deliver. The signing physician carries the clinical responsibility for the document under their own license and malpractice coverage.

By design, this is medical guidance. We are deliberately the inversion of consumer-direct cancer-information tools that disclaim themselves out of clinical responsibility. Our wedge is the disclaimer flip: a real physician's name, license, and signature on every output we deliver.

What OncoQue is not

• Not a replacement for the oncologist treating you. Your clinical relationship stays with whoever is currently managing your care.
• Not an emergency service. If you are experiencing a medical emergency, call your local emergency number (911 in the US).
• Not a tumor board. The signed letter is a structured second-opinion artifact, not a multi-disciplinary case conference.
• Not a way to skip your treating clinicians. The signed letter is meant to prepare you for the conversation with your treating oncologist, not to bypass it.

Privacy

We treat your records the way a physician's office is required to. Specifically:

• We do not sell your data. Ever. There is no marketing-data secondary use.
• We do not share your records or your written intake with any third party without your written consent, except where compelled by law (subpoena, court order, mandatory reporting requirement).
• We use industry-standard encryption in transit and at rest. We never put protected health information in URLs or browser logs.
• You can request a complete export of everything we hold about you, at any time, at no cost.
• You can request deletion of your account and all associated records, at any time, at no cost. Some logs are retained as required by law and HIPAA-equivalent retention rules; the retention windows are documented on request.
• We are operationally aligned with HIPAA Privacy and Security Rule requirements as a Business Associate of the licensed physicians who attest our outputs. We do not currently hold a Covered Entity status; the physicians who sign your letters do.

Pricing and refunds

The Sage conversation, longitudinal record aggregation, and unsigned draft preview are free. You only pay when you commission the signed letter.

• $299 per signed letter, one-off.
• $499 per year for up to three signed letters per year, plus continuous record aggregation, plus the Apple Wallet record card, plus priority routing.
• Both are HSA/FSA-deductible under IRS Section 213(d), reducing the effective cost by approximately 30%.
• If, after reading your signed letter, you believe the work was materially deficient or unresponsive to your situation, contact us within 30 days for a full refund.
• Annual subscriptions cancel any time and prorate refund unused months.

Terms of use

By using OncoQue you agree that:

• The information you provide is accurate to the best of your knowledge.
• You are using OncoQue as a supplement to, not a replacement for, your treating clinicians.
• You will not use OncoQue to make medical decisions in an emergency context.
• You consent to having your records reviewed by the licensed oncologist who signs your letter, under their professional duty of confidentiality.
• You are at least 18 years old, or you are using OncoQue on behalf of an adult patient with their consent or your legally documented authority to do so.
• OncoQue is governed by the laws of the State of Colorado, USA.

How to reach us

Questions, requests, complaints, data export, account deletion, refund requests: visit start a conversation, or write to a real person via the SolvingHealth footer link. We respond within two business days.