Your deadline is running. Start with the tools.
Today: the denial decoder, the call practice and the appeal packet run in your browser and ask nothing of you. Next: a signed-appeal service, which is not open yet. OncoQue does not file appeals now and no physician is under contract. Anyone telling a cancer patient otherwise should have to prove it.
- The tools work right now. The denial decoder and the red-flag check run entirely in your browser. Nothing you type is sent anywhere, stored, or seen by us. Use them without giving us anything.
- The appeal service is not open yet. No oncologist bench is contracted, nothing is being filed, and no case is being worked. We are not accepting medical records or denial letters, because we could not responsibly do anything with them.
- What has to be true before it opens. Board-certified oncologists under contract and licensed where you live, a signed business-associate agreement so your health information is handled lawfully, and a filing process that tracks to a real decision. None of that is done.
- Meanwhile, your appeal rights are yours today. They do not depend on us. Your denial letter states your deadline and your right to an internal appeal and an external review — those are the two things worth acting on this week.
You're on the list. That's all this is.
We'll email you if and when the attested-appeal service actually opens. No case has been created, because we aren't working cases yet — please don't wait on us for anything time-sensitive.
Your appeal deadline is real and it is running. The date is on your denial letter. Your plan documents explain your internal appeal and your right to an independent external review. If you need help now, your hospital's oncology social worker or financial navigator can help you file, at no cost — and the CancerCare and Patient Advocate Foundation case managers do this at no cost to the patient.
If anything is urgent, please contact your treating clinician or local emergency services. OncoQue is not an emergency service.